- Express delivery and free returns within 30 days
- support@zunlix.com
- +1 505-588-1838
At Zunlix, we are committed to delivering high-quality baby products safely and efficiently across the United States. This policy outlines how we handle, process, and ship your orders, including estimated delivery times, shipping fees, and what to expect from the moment you place your order until it arrives at your doorstep.
Shipping Locations
- We currently ship to all 50 U.S. states.
- At this time, we do not offer international shipping.
- We are unable to deliver to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes.
Shipping Fees
- Standard shipping is free on all orders within the continental U.S.
- Orders to Alaska or Hawaii may include an additional shipping charge, calculated at checkout.
Shipping Methods and Timelines
- We ship via trusted carriers including FedEx, UPS, and regional freight partners.
- Orders are typically processed within 1–2 business days.
- Transit times usually range from 3–5 business days, depending on your location.
- Most orders arrive within 4–7 business days from purchase (excluding weekends and federal holidays).
- For custom or personalized products, fulfillment will not exceed 14 business days.
Order Tracking
Once your order ships, you will receive an email with:
- A tracking number
- A direct link to track your shipment
- An estimated delivery date
You can also track your order anytime via our Order Status page at zunlix.com.
Delivery Information
- Some high-value or large items may require a signature upon delivery.
- Large products such as cribs or stroller wagons may be shipped via freight carriers with scheduled delivery windows.
- If a delivery attempt is missed, the carrier may try up to three times or ask you to collect the item from a local depot.
Shipping Issues
Lost Packages
- If your tracking number hasn’t updated in 5 or more business days, or your order shows as delivered but you haven’t received it, contact us at support@zunlix.com. We will investigate and, if necessary, send a replacement at no extra charge.
Damaged Shipments
- If damage is visible at delivery, please refuse the package and notify us immediately.
- If damage is discovered after delivery, contact us within 48 hours and provide photos.
- We will replace or refund the item after reviewing your claim.
Incorrect or Missing Items
- Notify us within 7 days if your order is missing items or contains errors. We will correct it as quickly as possible.
Modifications and Cancellations
- To modify your order, contact us before it ships.
- Orders can be canceled for a full refund if they haven’t shipped yet.
- Shipped orders can be returned according to our Return and Refund Policy.
Delivery Delays
Weather, carrier backlogs, and holiday volumes may occasionally cause delays. If we become aware of any delay affecting your order, we will provide updated information promptly.
Sustainable Shipping
We prioritize responsible business practices. Zunlix uses eco-conscious packaging materials and partners with carriers working to reduce environmental impact. Your order will arrive securely packaged with minimal waste.
Customer Support
For any questions about your delivery, please contact us:
📧 Email: support@zunlix.com
📞 Phone: +1 505-588-1838
📍 Address: 425 Carlisle Blvd NE, Albuquerque, NM 87106
🕒 Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Policy Updates
This policy may be updated periodically to reflect changes in carriers or fulfillment practices. The most recent version will always be available on this page. Updates will not affect orders already placed.
For more information, please see: